Return & Refund Policy

Return & Refund Policy

At ZeeStore, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may be eligible for a return or replacement under the conditions below.

1. Return Eligibility

You can request a return within 5 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong product.

  • The product is missing parts or accessories.

  • The product received is significantly different from the product description.

To be eligible for a return, the product must be unused and returned in its original condition, packaging, tags, and accessories wherever applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or other reasons. Products that have been used, damaged after delivery, or returned without original packaging may also be refused.

3. How to Request a Return

To request a return, contact us through our support contact details and provide:

  • Order number

  • Customer name

  • Reason for return

  • Clear photos or video of the product, if applicable

Our team will review the request and inform you whether the return is approved.

4. Replacement

If the product is defective, damaged, or incorrect, we may offer a replacement where stock is available.

If a replacement is not available, we may provide a refund according to our refund process.

5. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed using the applicable payment method. Depending on the payment provider or bank, it may take additional business days for the refund to appear in your account.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, ZeeStore may arrange or cover the applicable return shipping cost, subject to verification.

For reasons not covered under this policy, return shipping may be the customer’s responsibility.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been shipped or processed, cancellation may no longer be possible.

8. Contact Us

For return or refund assistance, please contact our customer support team through the contact details provided on our website.